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Keep the aspidistra flying

There’s a great story in today’s New York Times science section about the different types of malevolent bosses. It quotes several psychologists who’ve recently been studying the ways in which nasty, abusive, mean-spirited tyrants affect a workplace. Among their most surprising finding is this:

The mystifying thing about this pattern is that it does not appear to undercut productivity. Workers may loathe a bullying boss and hate going to work each morning, but they still perform. Researchers find little relationship between people’s attitudes toward their jobs and their productivity, as measured by the output and even the quality of their work. Even in the most hostile work environment, conscientious people keep doing the work they are paid for.

The funny thing is, this shouldn’t be surprising. Management studies have found — time and time again — that low morale does not correlate to low productivity. A workplace can be a total sinkhole of misery, presided over by the most tiny-minded suburban Napoleons that god ever suffered to crawl across the face of the Earth … yet the employees can still be extremely productive.

What’s even more interesting is that people frequently refuse to believe this, even when confronted by empirical evidence. I’ve gotten in huge arguments with friends of mine about it. They insist that the only way a company can be productive is if its employees are happy; it offends them, on some moral level, to suggest that happiness and morale are irrelevant in a company.

I think it’s because, culturally, it’s alarming to realize how little the marketplace cares about your well-being at work. The free market may be many excellent things — efficient, productive, and a producer of fascinatingly unpredictable bits of distributed intelligence — but it absolutely is not an instrument of justice, fairness, or even happiness. That ought to be obvious. But we’ve been lovebombed for years by political economists who equate the free market with democracy and human rights, when the two are rather different fields: Not necessarily opposed, but sometimes — even frequently — in conflict.

The other reason people assume unhappy workers will be unproductive is that we make a logical mistake inferring from the opposite. We see situations in which a) the employees are happy, and b) the company is productive, and think one necessarily follows from the other. Sure, a productive company can be the result of happy employees. But it doesn’t have to be. The company would probably do just as well if the worker bees hated their bosses and most of their jobs.

I’m not arguing that employers should be disdainful of their workers’ happiness. On the contrary, I think we have a moral imperative to treat people decently. It’s just that the marketplace will almost never punish a boss for being a complete dick.

And hey, so long as I’m pontificating here, I’ll go even further: I think the entire social role of happiness is poorly understood. In last week’s New York Times Magazine, Jim Holt reported on an intriguing new psychological study that upends some of our most cherished beliefs about happiness:

Researchers found that angry people are more likely to make negative evaluations when judging members of other social groups. That, perhaps, will not come as a great surprise. But the same seems to be true of happy people, the researchers noted. The happier your mood, the more liable you are to make bigoted judgments — like deciding that someone is guilty of a crime simply because he’s a member of a minority group. Why? Nobody’s sure. One interesting hypothesis, though, is that happy people have an ”everything is fine” attitude that reduces the motivation for analytical thought. So they fall back on stereotypes — including malicious ones.


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I'm Clive Thompson, a writer on science, technology, and culture. This blog collects bits of offbeat research I'm running into, and musings thereon.

Currently, I'm a contributing writer for the New York Times Magazine and a columnist for Wired magazine. I also write for Fast Company and Wired magazine's web site, among other places. Email or AOL IM me (pomeranian99) to say hi or send in something strange!

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Recent Entries

The “Milky Way Transit Authority” map

Should automobile software be open-sourced?

My Bookforum review of Jaron Lanier’s “You Are Not A Gadget”

Molecular secrets of the “iron-plated snail”

Garry Kasparov, cyborg

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a bunch of stuff

January 31, 2010 » 07:29 PM
V. A. To me death seems to be an evil.
M. What, to those who are al­ready dead? or to those who must die?
A. To both.
M. It is a mis­ery, then, be­cause an evil?
A. Cer­tain­ly.
M. Then those who have al­ready died, and those who have still got to die, are both mis­er­able?
A. So it ap­pears to me.
M. Then all are mis­er­able?
A. Ev­ery one.

January 24, 2010 » 03:22 PM

One of the more interesting trends is family, which came in at number five. Specifically, discussion about family, moms, dads, daughters, etc. jumped during 2009. With Facebook users getting older, this isn’t a big surprise. However, the fact that the mention of “kids” jumped by a factor of five this year is rather dramatic. It’s tough to know what this means, though. (via Facebook Unveils Most-Mentioned Topics of 2009

)

January 15, 2010 » 01:36 PM

BEYOND AWESOME. They are announcing a recall of the Plush Uterus “due to a potential choking hazard for children”. To apply for it, “Please send an email to the address below with the subject line, ‘UTERUS OPT OUT’”.

January 14, 2010 » 10:04 PM

“To order, please TYPE “YES” IN CHECKBOX BELOW TO AGREE YOU UNDERSTAND THIS PLUSH MUST BE KEPT AWAY FROM KIDS (it is a sex organ, after all). If it is not checked, WE WILL NOT SEND THE UTERUS.” (via @ibogost)

January 11, 2010 » 01:45 PM

I watched Space: 1999 back in the day, but I swear to god I do not remember this scene.

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