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Jetblue redefines “being on hold”

I was supposed to fly to San Francisco this morning, from New York. But due to the fourth-seal-of-the-apocalypse blizzard we’re having — which has led to an official declaration of a state emergency — all flights were cancelled. So I’m calling Jetblue frantically to try and see if I can get on a flight tomorrow. Since the lines are jammed, I’m put on hold.

But as it turns out, Jetblue has the most excellent “hold” message on the planet. Here’s a complete transcript:

You know, everyone seems to think being on hold is a bad thing. Let’s re-examine this, shall we? Don’t look at it as being on hold. Look at it as being held! Because we all like to be held — don’t we?

For example, when you’re sitting in front of a fire with someone special, being held is very comforting. Or when you’re upset about something, being held can make you feel a whole lot better. Or when walking in the park with our significant other, we like our hands to be held. Or even coming home from school and having your books held.

You see? It’s not all that bad. So remember. Don’t look on it as being on hold. Look on it as being held!

I am in awe. That’s almost enough to get me to buy stock in the company.


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Bio:

I'm Clive Thompson, a writer on science, technology, and culture. This blog collects bits of offbeat research I'm running into, and musings thereon.

Currently, I'm a contributing writer for the New York Times Magazine and a columnist for Wired magazine. I also write for Fast Company and Wired magazine's web site, among other places. Email or AOL IM me (pomeranian99) to say hi or send in something strange!

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Recent Entries

A long German word for “noticing when ads are being customized based on your surfing history”

Gay squid sex

“El Ajedrecista” — an analog chess-playing computer from 1912

Hacking the Model T

“How did you find my site?” and Vannevar Bush’s memex

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a bunch of stuff

May 20, 2011 » 02:28 PM

From Christopher Kennedy’s very droll book “Neitzsche’s Horse”.

July 28, 2010 » 07:35 AM
“Wr” - S

July 06, 2010 » 10:05 AM

My Xbox broke, and I was trying to Google some possible technical solutions, when I noticed that Google appears to be encouraging me to make a typo. I suppose it’s possible that Google’s algorithms know that typing “wont” instead of “won’t” would produce better results.

June 29, 2010 » 05:00 PM

On the other hand, when I tried the test for multitasking, I was pretty abysmal. I performed worse than people who identify themselves as heavy multitaskers, and those who identify as low multitaskers.

June 29, 2010 » 04:58 PM

I finally got around to trying out the interactive “test your distractability and multitasking” page at the New York Times, which they put up alongside their story earlier this month about how computer distractions are eroding our lives. 

According to the test, I guess I have good focus — I’m not very distractable! 

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Collision Detection: A Blog by Clive Thompson