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July 18, 2005
Words, words, words









Like most of us, Don Watson hates corporate jargon. But Watson, a former speechwriter for the Australian prime minister, is trying to do something about it -- this year, he published Death Sentences: How Clichés, Weasel Words and Management-Speak are Strangling Public Language, a witty and incendiary attack on the jargonization of everyday life.

One good example? The current US president. George W. Bush recently said "We need to counter the shockwave of the evildoer by having individual rate cuts accelerated and by thinking about tax rebates" -- a statement that Watson argues is symptomatic of the jargon mindset. "Bush has got a few catchphrases in his mind and he tacks them together whether they make sense or not," as Watson recently said in a Q&A with MSNBC. This, for him, is the central problem with jargon: It helps people get away with saying nothing, by allowing them to simply remix meaningless blather. Later on in the interview, Watson drives this point home:

I was answering letters of frustration and despair every week from people who say everything is infested with marketing language. Teachers have resigned because of it. They say how much they hate their work because they have no idea what's being said to them ... One of my favorites is from a high-school [evaluation]: "Just as the skill and processes are not compartmentalized in the creation process, the evaluation of outcomes will occur against a background of understanding that separation of outcomes into discrete components is subordinate to the evaluation of the total process as a comprehensive outcome." Nobody has any idea what that means.

I think Watson's got it wrong. That sentence is not incoherent at all. On the contrary, it's perfectly understandable. The teacher is saying that when evaluating students, the most important thing is to organically assess their overall performance -- not to focus on specific markers of skill, or individual outcomes in tests or essays. It's not elegantly said, but it's not mysterious.

No, the problem with that sentence, and indeed with today's jargon, is not its meaninglessness -- it's the manner in which it generates meaning. That quote from the teacher, and indeed Bush's quote above, are delivered entirely in the rhetoric of business. That is what's truly appalling about this teacher: She thinks it's appropriate to discuss a child's intellectual development as if she were assessing the number of Corvette engine-blocks rolling off the conveyor belt at Magna International. That's the true malaise of modern jargon: It forces people to treat any subject as if it were always a managerial problem of inputs and outputs.

Despite what Watson argues, the language of business is neither imprecise nor devoid of content. Sadly, it has a very precise style -- and one that is absolutely wretched for civil discourse.

Posted by Clive Thompson at July 18, 2005 06:34 PM

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Comments

I think the worst thing about management-speak is its ugliness. Why bring more ugliness into the world? Why not say what you've got to say artfully? That's the problem: people don't know how to make ordinary things beautiful, or artful, or at least pleasing. We need a new superhero: Aesthetics Man!

Posted by: andrew [TypeKey Profile Page] at July 19, 2005 9:03 AM

Heh. Now that would be quite a character for City of Heroes.

Posted by: Clive [TypeKey Profile Page] at July 19, 2005 11:02 AM

Oh man, I used to write that crap for a living a year ago. I am so thankful to be OUT.

Interestingly, the Marketese lexicon is very easy to pick up. The problem is that it infests your brain and makes it difficult to go back to writing simple and straightforward text.

If you haven't already seen Huh Corp, you really should. It pretty much sums up my view of the corporate world!

Posted by: Laura [TypeKey Profile Page] at July 19, 2005 1:20 PM

Sometimes parody can't compete with the real thing. Yikes.

Posted by: stop14 [TypeKey Profile Page] at July 19, 2005 2:09 PM

Laura, what type of work did you do?

stop14, holy moses that site is frightening.

Posted by: Clive [TypeKey Profile Page] at July 19, 2005 2:30 PM

I think Watson is absolutely right.

Of course you can decipher the words and make meaning from them, but the purpose of using those words is to obscure meaning. It is because people are afraid of being too clearly understood and therefore challenged. By obscuring meaning the listener/reader takes much longer to understand the meaning if they bother at all. By the time they have understood, the moment for challenge has probably passed.

Posted by: Chris Curnow [TypeKey Profile Page] at July 20, 2005 7:20 AM

I certainly agree that jargon is sometimes used to obscure meaning! But I honestly do think that the opposite is true: People use jargon because they think it'll convey their meaning more precisely. Indeed, they seek to convey two things: i) The basic content of their message (i.e. "I judge kids based on their overall performance"), and, more importantly (for them), ii) the sense that "I'm a serious professional because I use this highly specific management-ese."

I actually think when people use jargon purely to dissemble and/or say nothing, it's bad, but rather less alarming.

What's truly terrifying is the number of people who use management jargon because it says precisely what they want to say.

Posted by: Clive [TypeKey Profile Page] at July 20, 2005 10:36 AM

I was the project manager and copy editor for a small marketing and business consulting company in Southern California. I graduated from college with a B.S. in Psychology (with an emphasis on the B.S.), and really didn't know anything about this business when I was thrown into it. I have an "ear" for writing like people can play the piano - I can pick up a style and tone pretty easily if you give me a couple examples.

So, I wrote things for our own company website like: "we provide a complete set of key marketing services that integrate with our clients’ strategic goals and tactical objectives...

The job quickly devolved into a joke (albeit a sad and painful joke). Once I discovered the Bullfighter anti-jargon software, it soon became my goal to get the highest Bull Composite Index score on my work. Then I knew it would pass by my boss with flying colors.

Heh.

I'm so glad to be out!


Posted by: Laura [TypeKey Profile Page] at July 20, 2005 4:24 PM

Ah, the Bullfighter app! I remember when that came out. It'd be fun to download it, dump the full text of a politician's speeches into it, and find out precisely what bullshit ranking they get!

Posted by: Clive [TypeKey Profile Page] at July 20, 2005 6:07 PM

Clive, that you find that sentence not to be mysterious is a clear indication that you have drunk more than your share of the corporate kool-aid. I think a little detox is in order. All seriousness aside, it is my contention that the origen of corporate speak is the need by some (typically management) to appear superior to others in the workplace and what better way than to write in such a fashion as to present a false impression of erudition while making your audience unsure of your meaning, thereby creating a sense of inferiority in those who have to read your drek.

Posted by: Yuneek [TypeKey Profile Page] at July 20, 2005 7:06 PM

Yuneek -- yes, that's the precise critique of a lot of the literary-theory jargon of the 80s, too: Many people felt its byzantine complexity existed solely for the purpose of making literary theorists feel smart and scientifically rigorous in their discussions of literature.

BTW, I should clarify: I certainly didn't find that sentence easy to read. My point was merely that it was not meaningless -- and that critics who dismiss today's jargon as "just nonsense" or "saying nothing" are, under the guise of critiquing it, actually not dealing with its truly malignant effects.

Posted by: Clive [TypeKey Profile Page] at July 20, 2005 11:00 PM

I work in a gov't communications shop and I'm ashamed to admit I'm responsible for some of that writing myself. How's this for the second sentence of an actual news release:

"A proposed new Multilateral Instrument and amendment to streamline existing mutual reliance processes are targeted for implementation in late August 2005."

Yeah, no reporters picked that one up. In my defence, the copy was vetted by so many policy wonks I didn't even recognize the end product.

My co-workers and I frequently joke about "multilateral instruments" when referring to jargon.

Posted by: Dusty Bear [TypeKey Profile Page] at July 21, 2005 1:25 PM

"... the smaller the area of choice, the smaller the temptation to take thought. Ultimately it was hoped to make articulate speech issue from the larynx without involving the higher brain centres at all. This aim was frankly admitted in the Newspeak word duckspeak, meaning ‘to quack like a duck’. Like various other words in the B vocabulary, duckspeak was ambivalent in meaning. Provided that the opinions which were quacked out were orthodox ones, it implied nothing but praise, and when the Times referred to one of the orators of the Party as a doubleplusgood duckspeaker it was paying a warm and valued compliment."


George Orwell, "Appendix: The Principles of Newspeak", 1984

Posted by: Jonathan Korman [TypeKey Profile Page] at July 21, 2005 9:33 PM

I love to use words,
Larger than a mountain range,
Clearer than blue skies.

Posted by: garthbreaks [TypeKey Profile Page] at July 22, 2005 11:24 AM

I was wondering when someone was finally going to post a haiku somewhere on this blog.

Posted by: Clive [TypeKey Profile Page] at July 22, 2005 1:56 PM

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